Global Customer Service Week (CSW) Begins October 6, 2008

October is on and so is CSW celebrations in our office.

It’s an event that’s celebrated around the world to commemorate your commitment to our Client - Oracle’s customers. At India this is going to be celebrated across three cities covering 880 employees!

To show our appreciation and recognize your contributions, our management team has planned a variety of activities around the world as part of the week-long celebration.

Games have been planned for each day, specific to the theme of the day with both winners and runner-up teams winning exciting prizes. I am looking forward for the mega event that has been planned for the final day with loads of entertainment, goodies and lot of food :-)

So here goes….Following are going to be the events for the week…

-->Debate

-->Quiz

-->Pick and Dance

-->Role Reversal

-->Parody Songs

-->Mad Ads

-->Mix & Mimic

-->Skits

-->Face Painting

The sad part for me is to compete with my friends placed in different teams, and the surprising part is CSW goal is “ONETEAM ONE GOAL’’

All set for a week long of fun, excitement, learning and above all Customer Focus.

VBCC Alumine Meet 2008

Yesterday we had VBCC reunion in our college classroom. Thanks to Dr.Rodrigues - principle and John - Batchmate, I could see a lot of VeeBees…that’s what students of VBCC were called.

It was a small gathering of around 45 people. There were a few who were about 2 to 4 years seniors to us. I really liked their commitment to come after this many years.

Our Principle welcomed us and sitting on the bench, watching many of my batchmates and listening to his talk brought back quite a lot of memories.. Sitting on the campus katta, fighting for the computers, gossiping with friends, arguments with Doc, standing in a Queue for fee, form and journal submissions, waiting long after college for rehearsals. Every moment seems the Best. I am pretty impressed by the feeling of unity among the alumni. Really, its very important to have a sense of identity and trust me in pune VBCC has a unique culture of itself.

VBCC makes one simple and down to earth. It made me more introspective and observant. Down the memory lane, I know that VBCC has made a big impact in my life.
For a moment, I wished to be at VBCC.. as I was silently walking around the campus, seeing classrooms, labs, library (which was closed) from far, sitting on the staircase and recollecting the group revisions that used to take place 5 min before the exam bell rang.

I told my friend that lets take admission and go back to those days. It really made me nostalgic. I know its not possible, yet, its great to have good memories, longings and a sense of belongingness.
After his welcome talk some of them shared there feeling, happiness and sadness of meeting each other after a long time. Every one said that we don’t want to step out this campus as the corporate life is quite a shift from the sensitive culture of VBCC. Yet, we need to come out of the shadow someday.. so that we could realize ourselves and be ourselves.

Every one had to introduce them self and every one was interested in just know if he or she is married or not. :)
The formal meet came to an end with a promise that we will be in touch with each other and will be there whenever any one is in need of help.
After our Batch's photoshoot we had lots to share and talk but probably didn’t knew from where to start and how to end. We all had to depart, no one wanted to say good bye…so we replaced it with Keep in touch :(

I have so much to wright but I believe I need to start a blog for the same। :)

I also feel bad that why didn't i started my blog when I was in college. I would have captured all my lovely memories in words and on web.

Weblogic Scripting Tool (WLST) – Training to fresher

I used to always wonder why people in my office called me WLST Queen.

Guys was it all so that I conduct training for the fresher’s, I would have done it any ways.

Hey, but I had a great time training the fresher’s, oops they shouldn’t be called freshers..trust me they knew a lot about Weblogic.

The management had asked me to share my best practices of handling issues related of WLST.

I had the following topics in my presentation:

-->What is WLST?

-->WLST - Basics

-->Type of cases on WLST

-->Sample cases on WLST

-->Technique to handle WLST case

-->Questions

I totally agree that when we share knowledge, our concepts get stronger. Following is the summary of my training:.

Q. WLST ?

Ans -> A Scripting tool to monitor, manage and configure the weblogic server

Q. WLST Basics?

Ans -> A OOPS language build on Jython libraries, helps in fast performing WLS admin activities which is platform independent.

Q. Types of issues/ cases on WLST

Ans -> Writing a script performing some operations on the server, correcting the syntax errors, troubleshooting the WLST exceptions and understanding why desired output is not displayed.

Q. Techniques of handling WLST issues

Ans -> Replication, WebEx and hands on Python

The best part which I enjoyed was the session where I was discussing my cases and the way I troubleshooted those issues.

The summary of the entire session was that there is no problem which has no resolution। The catch is, you have to identify well before hand the issue gets hot that whether you have the resolution or some one else has it.

The moral of the WLST troubleshooting story is the customer is trying to reach to a destination for which he has discovered a path and finds some obstacles in the way and calls you for help, in this case you do not follow his path, instead discover a easy path which he can walk and meet his destination.

My First Visit to Chhatrapati Sports City at Balewadi

Shri Shiv Chhatrapati Sports City at Balewadi where the Youth Commonwealth Games will be held, is under massive construction. Balewadi stadium is a very impressive complex for CYG Pune 2008 and is one of the finest facilities I have seen. Looking at the kind of work going on, CYG is doing its best to make the stadium better and it will be on time and ready for the people.

Entry to the stadium in restricted only to the authorized persons: Athletes, Staff, Volunteers, media and other games participants.

The plan to provide WiFi connectivity in CYG, was an innovative idea and challenging too. An added advantage for sports plus internet lovers.

The entire 9 sports venue has WIFI facility available.
In all the entire stadium has 9 sports venues:
1. Athletic
2. Badminton
3. Swimming
4. Shooting
5. Wrestling
6. Boxing
7. Tennis
8. Table Tennis
9. Weightlifting

Among all the above venues I loved Badminton venue. It is so well facilitated that World Badminton Championships can also be carried out.

Each Venue in all has the following facilities:
> WIFI
> Broad casting live from Doordarshan: Cameras are all set by the media which will be covering all the actions live.
> Result printing room: From where the results will be calculated, displayed, announced and printed too.

The roads constructions and gardening are all in full swing. I also liked the idea of having a artificial lake set up.
Will be uploading the images soon॥

My First day as Technical Document Writer @ Commonwealth Youth Games (CYG)

Ask me how it feels being a part of 3^rd Commonwealth Youth Games (CYG), the first ever to be in Asia।

I reported at 11.00 am at CYG office which is at Senapati Bapat Road.

The office looks awesome having all the banners up on the walls. Before you catch the lift on the ground floor you will find CYG goodies with I love Pune 08 logos.

The goodies include T-Shirts, bags, pendrives, bands, sweatshirt, stickers, track pants and many more। Trust me they are good and worth purchasing, like the once I purchased “PenDrive of 2 GB worth 600 Rs.

I meet a person who is sweeter then sugar – ‘Sonali” an employee working in the Technical Team of CYG. She took me to Rohit’s Cabin where the entire technical team group sits.

I started of reading Concept of operations for functional areas Technology, which introduced me towards the Operations and Functions of technology team in CYG. I used too always say that technology is a part of each and every one but looking at the scope of technology role in CYG I was stunned.

The next document which I started reading gave me an idea of the procedure of inviting, submitting and selecting the biddings from various vendors for different products.

After reading those documents, I realized that behind every event there so much of efforts and planning that’s put in, which we don’t even realize or think when we are watching these events live.

It was a celebration time, the staff along with Chairman of CYG Mr.Suresh Kalmadi were singing Happy birthday song for once of there employees.

The cake and the lunch were good.

I found the work culture of CGY very different of that, what I find in any IT companies from where I come. It has employees of all age group in casuals and are very approachable.

Back to my desk, and started surfing on net.

In the mean while I saw every one under tremendous pressure as the countdown for the games havs begun but still enjoying there work as the D-Day is very close by.

At the end of the day Rohit stepped in with a bit of depressed face from Balawadi as he was not very much happy with the kind of progress done on the site.

He is the technical Director at CYG with who I will be working। The entire team was interacting, I couldn’t understand but just could feel that its very complicated, and there is lots to be done and less time & manpower to work it out.

I have to report tomorrow at 10.00am and probably will be visiting Balawadi to understand the technical process that's carried out. I am all set and geared up for this new job.

Will be for sure keep posting about my job and happenings at CYG।

Realization [] real = {Success, Takeover, Happiness, Power, Spirituality}

Post title looks like a java array declaration and initialization. A set of realization that I have encountered in my last weekends and which I know is too late to be talked about.

real[0] = “Success” : Every one has his or her own definition about success. But for me the latest definition of success is “Dinner at Koyla”. 21^st June 2008 at 9.00pm our team was at the Pune’s best Hyderabad palace look like restaurant – Koyla not for any meeting or for some reviews but to celebrate the success which our team had achieved due to hard work.. We were accompanied by our Manager - Mayur Nagrani and Operations Head Navin Dass. All in all it was motivating. I realized that I was getting scared of this success as it comes along with lot of expectation. Success takes you to the peak, but you got to be more careful because a slight mistake can take you to a downfall. The pain is more when we fall from great highs.

real[1] = “Takeover”: On 24^th June 2008, it was our first client visit from Oracle Corp, the world's third- biggest software maker after taking over BEA Systems Inc for $8.5 billion in cash. VP Mr Christhop was sharing reasons of why Oracle decided to take over BEA. He spoke a lot about business in terms of market share and profit %. One think which every one knew and which he never spoke openly was – this take over will help Oracle challenge IBM for the market lead. I realized that for any business it’s always numbers which matter a lot for eg profit %, assets and liability, penalty and scores. I was taught in my school that quality work cannot be measured but is always appreciate. Is this applicable to this corporate world where people talk mathematically language.

real[2] = “Happiness”: We had a celebration week from 23^rd June to 27^th June 2008 at office.

Each Day was a special dressing day, like:

23^rd June: Seasonal Day!!!! (Dress for the season!!!) People were dressed up well and the funniest part was some on was in his raincoat the entire day J

24^th June: Traditional Day – as usual always everywhere rocking

25^th June: Filmy Day – I got to meet Lagan’s Amir khan, Mr India’s Mughambo, Tajmahal’s Anarkali and Akbar.

26^th June: Funky Day – Miss-Match day were people had a chance to exhibit there fashion designing skills.

27^th June: Superior and Subordinate day – where we had to dress up our manager in the most outstanding outfit. I am sure no one will believe, but yes, we had the gauds to dress up our manager in Saree. The entire credit goes to him (our manager) and thus our efforts paid off – our manager won a special prize “The Most Daring Manager” prize.

One thing that just crossed my mind while I was participating in this celebration, “why are we living and working hard’

The answer is = “For money so that we get happiness”. But can money buy Happiness?

I realized in this week’s celebration that its not money but small acts like passing a smile, helping someone and complimenting others can get happiness around us.

Real[3] = “Power”: In the first week of July I have got exposed to powerful things – Python and Yoga.

Realized that Python, being a OOP’s language is simple and can do wonders. I am in just love of it. Still lots to explore.

And the biggest think that has touched me and has started changing my life I believe is Yoga. Its a method to purify you body, sole and mind. You start realizing and feeling your each part of your body closely.

Real[4] = “God”: On 5^th July I along with my family had been to Shridi Saibab. We left home at 5.00am and reached Shirdi Saibaba Temple at 10.00am. We joined the Dharshan queue.

I used to always wonder when I was a kid that why don’t we visit Church or Mosque. As I grew up I got an answer to this question, which was very strange. We are preached that God is one, then why do we categories it in terms of religion. But I realized when I was standing in the queue and interacting with few people that we have Shri Sai babs’s devotees of all religions, castes and creed coming to pay homage to Shri Sai Baba.

The queue was very long, in the mid of our queue I saw a old lady – of my grandma’s age looking out for some one and was hardly able to walk due to her leg pain। When I crossed her, she told me that she is looking out for her daughter who she has lost in the crowd. Her eyes said I need your help. As I was talking to her I too lost my parents. I could not see them around. I gave her my support and finally reached the idol. I did get a chance to worship as every one was pushing each other and I was keener about that lady’s legs – that no one hurts her. I finally got my parents and the lady blessed me. Mom questioned me “did you get chance to worship God” and I said yes.

I realized that god is in every one’s sole. I did not worship the idol, but I worshiped god which blessed me when I offered a helping had to the old lady.